Frequently Asked Questions
What can I expect during my first appointment?
During their first therapy appointment, a client can expect to go through intake procedures such as filling out policy forms and providing background information to the therapist. This initial session is primarily focused on getting to know the client better, understanding their presenting issues, and establishing a therapeutic relationship. It is a time for the client to ask any questions they may have and for the therapist to gather relevant information to tailor treatment to the client's needs. Therapy may not delve deeply into issues during this first appointment, but rather sets the foundation for the work that will follow in subsequent sessions.
What age ranges are accepted?
Our therapy services cater to individuals of all ages, from 5 years old to 99 years old. We believe in providing support and guidance to individuals at every stage of life, helping them address their mental health concerns and achieve overall well-being. Our team is skilled in working with diverse age groups and is committed to creating a safe and inclusive space for individuals of all ages to receive therapy. Whether you are a child, adolescent, adult, or senior, we are here to support you on your mental health journey.
What payment options are offered at Life Journey?
We accept multiple insurances like Aetna, Blue Cross Blue Shield, Cigna, Florida Blue, and more. Unfortunately, we do not accept Medicare/Medicaid. Our goal is to ensure accessibility and affordability for individuals seeking therapy services, and we are committed to working with a range of insurance providers to facilitate this process. Additionally, we offer flexible self-pay options to cater to a variety of client needs and budgets. Our rates range from $80 for services provided by registered mental health counseling interns to $120-$150 for sessions with licensed mental health counselors. This tiered pricing system ensures that clients can access quality mental health services at rates that are both competitive and tailored to their individual preferences and financial circumstances.
How can I determine if my concerns are fit for Life Journey?
We specialize in providing effective treatment for depression, trauma, anxiety, and other mental health conditions. While we do not offer services for substance abuse, psychosis, or other specific challenges, our team is dedicated to helping individuals navigate their mental health concerns and connect them with appropriate resources if needed. If you have any questions or need confirmation about the services we offer, please don't hesitate to give us a call. We are here to support you on your journey to wellness.
What is the cancellation policy?
Our cancellation policy requires clients to provide a minimum of 48 hours' notice (business days) prior to canceling an appointment. This advanced notice allows us the opportunity to potentially fill the vacated spot with another client in need of services. We allow a 15-minute grace period for virtual and in-person sessions. In the event that proper notice is not given, a cancellation fee of $80, or your self-pay rate, will be charged to cover the missed appointment. We appreciate your understanding and cooperation in adhering to this policy to ensure the smooth scheduling and availability of sessions for all clients.
What are the Hours of Service?
Our office hours are from 8:00 am to 6:00 pm. Sessions are scheduled to start promptly on the hour and typically run for approximately 45-55 minutes. This schedule allows us to accommodate various appointment times throughout the day while ensuring that each client's session is conducted effectively within the allocated time frame.
Do you provide assistance with accommodation documents?
Yes! We are pleased to offer a range of documentation services including ESA letters, 504/IEP plans, FMLA documentation, disability forms, and more, starting at a cost of $125. Additionally, we also provide notary services for your convenience. Please reach out to us for further information or to schedule an appointment.